Medical Records
Accessing Your Health Information
The Health Information Management (HIM) department is committed to maintaining patient records and keeping health information private and secure in accordance with patients' rights and state and federal regulations. Our team assists patients with medical records, birth certificates, incomplete records, release of information and transcription.
Request Health Information Online
Please use the appropriate link below to request your records online. Complete all required fields and upload a copy of your government issued photo ID. Requests will be processed within five to 10 business days of receipt of the request. Requests are fulfilled by our medical records partner, Verisma.
Should you have questions about your online records request, please contact Verisma via Email, Phone: 866.278.1770 or Fax: 888.330.1323.
In-person Records Requests
Patients must have a photo ID to pick up records in person at Starr Regional Medical Center. If you are requesting medical records about a patient other than yourself or your own child, you must provide the authorizing documents such as power of attorney, guardianship papers, executor’s documents, death certificate of the patient, or birth certificate of the patient, or other documentation that shows appointment as legal representative. The HIM office is open Monday through Friday, 8 a.m. - 4:30 p.m. The hours may vary or the office may close for holidays.
Patients may request copies of records that are 10 pages or fewer free of charge. The charge per page for all other record requests are as follows:
- Pages 1 – 50: 85 cents per page
- Pages 51 – 250: 60 cents per page
- Pages 251 and up: 35 cents per page
If you need information related to physician office visits, please contact your provider's office for those records. A list of affiliated providers and their contact information may be found here: Find a Provider.
Retrieve Health Information via the Patient Portal
You can access your health information online using the My HealthPoint Patient Portal. The portal allows you access to important health information related to your stay or visit. Please visit our Patient Portal page to learn more about setting up your account. If you have an account, click the link below to login.
For More Information: Setting Up Your Account
Log in: My HealthPoint Patient Portal
If you have any questions or need technical assistance, please email Starr Regional Medical Center at portal.starr@lpnt.net.